Refund & Returns
When a return or replacement is available, and how to request one.
Cancelling an order
You can cancel an order any time before it ships for a full refund — email support@boundbio.com with your order number.
Sealed, unopened vials
Sealed, unopened vials may be returned within 3 days of delivery. Write to support@boundbio.com with your order number before sending anything back; we will confirm the return reference and address. A returned vial must arrive sealed and undamaged to be accepted. Return shipping is paid by the customer. No restocking fee applies.
Opened or altered materials
Opened vials cannot be returned. Once a seal is broken, material integrity can no longer be verified, and a returned vial cannot be relisted. Materials that have been opened or altered are not eligible for return or replacement.
Damage or shortage in transit
Damage or shortage in transit must be reported within 3 days of delivery, with photographs of the vial and the packaging as received, to support@boundbio.com. Approved claims are replaced or refunded.
Change of mind
We do not refund for change of mind. Returns are limited to sealed, unopened vials within the window above, and to damage or shortage in transit.
Storage after delivery
We are not responsible for improper storage or handling after delivery. Published storage figures describe the sealed vial as supplied.
Refund timing
Approved refunds are processed within 5–7 business days of the return being approved, to the original payment method. Your bank or card issuer may take additional time to post it.