Shipping
How orders are packed, dispatched, and delivered.
Dispatch cutoff
Orders placed by 3:00 PM ET Monday to Thursday, or by 2:00 PM ET on Friday, ship the same business day. Orders placed after the cutoff, or on a weekend or carrier holiday, ship the next business day. We do not dispatch on weekends.
Carriers and destinations
We ship within the United States only. Shipments go by USPS or UPS, using Priority Mail or an equivalent 2–3 day service as the standard service.
Ship-from origin
All orders ship from Florida.
Delivery estimates
Estimated transit is 2–3 business days after dispatch. Transit times are estimates, not guarantees; carrier delays are outside our control.
Rates
Standard shipping is a flat $12 per order. Orders of $200 or more ship free.
Packing
Materials ship sealed and tracked. Each shipment records the lot number of every vial it contains. Lyophilized material is stable at ambient temperature for the duration of standard transit and does not require cold packing.
Risk of loss
Risk of loss passes on delivery of the shipment to the carrier. Delivery estimates are not guarantees. You are responsible for ensuring the materials you order may lawfully be received at your delivery address.